Free Delivery to all UK Mainland Addresses and Northern Ireland.

(We can only offer Free Delivery to Northern Ireland on Artificial Plants and Trees 6ft and under)

We can deliver to the Scottish Islands, the Isle of Wight and Isle of Man, sometimes at no extra charge. Please phone or email for a delivery quote. We can also deliver to Southern Ireland, the Channel Islands and abroad, please email with the plants you are interested in and your delivery address and we can quote a delivery charge.

DELIVERY

Our goods are despatched free to the UK mainland and Northern Ireland destinations only. The goods are dispatched by carrier and we aim to deliver them within 2-5 working days of receiving your order. If you are having your plant set in a planter, please be aware that it will need time to set - approximately 10 -14 days. Also larger Boxwood Balls and Hedges are made to order and can take a little longer.

You have the option to give a different delivery address to the payment card address. This means that you can have the parcel sent to e.g. your workplace or to a friend as a gift. As a signature is required to acknowledge delivery, please try and give an address where there will be someone present to sign for the good(s) between 8.00a.m. and 5.30pm, Monday to Friday. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed has received the delivery.

Please check your goods when delivered and refuse any damaged goods. Please notify us within 5 working days if there is any shortages or damages. If you are interested in purchasing from outside the UK mainland please email or telephone us with your enquiry.

RETURNS

How do I return an item? If you wish to return a product, you may return them within 10 days at the cost to the customer, for either a refund or for an exchange. To return an item, you can either use your own courier and we will make a full refund on return, or phone us and we can arrange a convenient day for it to be collected. If you do use your own courier, don’t forget to include your name, address and telephone number including dialing code. We cannot be responsible for any item that fails to reach us, so please register your parcel. Please keep all boxes and packaging as we can't arrange a collection without them. Returned items must be in a new and unused condition with all packaging included. All returns are checked by us before a refund is issued. We cannot accept returned goods that are not in a saleable condition. Our return cost is £7.50 per box for products up to 5ft, for products over 5ft the return cost is £10.00.

How will my Plant and Tree arrive?

Most of our trees and plants are delivered whole. The branches and the foliage may need to be arranged into shape. To do this stand the tree upright and starting from the base gently bend and tease the leaves and branches out. If you require any assistance or are unsure please ring us on 01524 851017 and we will be delighted to help.