We cover as much of the UK as we possibly can. Sometimes with the larger trees, to very rural areas problems can crop up, but we will always try to deliver to your designated address. There is a delivery charge to Scottish Highlands & Islands and Northern Ireland. We can also deliver to parts of Europe, the Channel Islands, Isle of Wight and Isle of Man, please email over your address including postcode, what you would like and we will quote you the delivery cost.
Yes, at check-out you have the option to give a different delivery address to the payment card address. This means that you can have your order sent to e.g. your workplace or to a friend as a gift. As a signature is required to acknowledge delivery, please try and give an address where there will be someone present to sign for the good(s) between 8.00a.m. and 5.30pm, Monday to Friday. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed has received the delivery.
Yes, please email us your requirements with your order number as soon as possible after you have placed your order.
The goods are dispatched by carrier and we aim to deliver them within 1-3 working days of receiving your order. If you are having your plant set in a planter, please be aware that it will need time to set - approximately 10 -14 days. Also larger Boxwood Balls and Hedges are made to order and can take a little longer. You have the option to give a different delivery address to the payment card address. This means that you can have the parcel sent to e.g. your workplace or to a friend as a gift. As a signature is required to acknowledge delivery, please try and give an address where there will be someone present to sign for the good(s) between 8.00a.m. and 5.30pm, Monday to Friday. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed has received the delivery.
Yes, please phone us on 01524 851017 during normal working hours, we can take all major credit and debit cards.
If you wish to return a product, you may return them within 10 days at the cost to the customer, for either a refund or for an exchange. Simply, we pay for the item to go out, you pay for it to be returned and we will make a full refund on return. If you do use your own courier, don’t forget to include your name, address, telephone number and order number. We cannot be responsible for any item that fails to reach us, so please register your parcel. If you wish for us to collect the goods, please keep all boxes and packaging as we cannot arrange a collection without them. Returned items must be in a new and unused condition with all packaging included. All returns are checked by us before a refund is issued. We cannot accept returned goods that are not in a saleable condition. If you do choose to arrange a return with ourselves the costs incurred will be deducted from your refund. A courier will be arranged on a convenient day for yourselves to come to your address and collect. There may be an extra charge for Northern Ireland and Scottish Highlands and Islands and any failed collection.
Any items that you buy from us that are not made to order can be returned to us. This means that if you order an artificial plant with a planter from our range, but request you do not want them potted and these items are kept separate they are returnable. If the plant is fixed into the planter it becomes a bespoke item and is then non-returnable. If you feel you may want to return a plant, the plant should NOT be purchased potted in to a planter. Bespoke items are goods we have assembled for the customer, such as plants fixed in to pots or any replica hedging.
Any handmade bespoke item cannot be refunded, unless the order has yet to be built.
No, we hate that when internet shopping, there is nothing worse than getting all the way to check out and then finding an addtional charge at the very end, so we knew when setting up the site that the price you see, will be the final price you pay.
Most of our trees and plants are delivered whole. The branches and the foliage may need to be arranged into shape. To do this stand the tree upright and starting from the base gently bend and tease the leaves and branches out. If you require any assistance or are unsure please ring us on 01524 851017 and we will be delighted to help.
Unless otherwise stated, our Artificial Plants and Trees come potted in a small, black plastic travel pot (usually around 15cm x 15cm). This is filled with a cement and gives the plant some weight. The travel pot is generally small so your plant will transfer easily into your own planter. There are various ways to pot the plants into planters, some of which are as follows:
- Place your tree with the travel pot, inside your own larger decorative pot. You can then fill the space in between this with a filler product such as sand, stones, gravel, newspaper and top off with decorative stone.
- You can also use expanding foam (plumbers foam). This can be sprayed this into your larger pot with the tree inside, leave it to set and then tidy up any unwanted expanding foam and top with something decorative like moss or stones. We recommend drainage holes in the bottom of the pot. This will fix the tree into the pot permanently. We would not recommend using this if you are not familiar with the product as it may over expand and damage the planter, so have a test run or ask someone who is experienced to do this for you.
All items that are in our Outdoor Plant category can be used outdoor. The Topiary Plants have been made with UV protection for outdoor use. Please note that none of our items come with a guarantee. As with all outdoor furniture, common sense should be used with our artificial outdoor plant range. We always recommend if the weather is bad, especially windy, the plants should be brought inside to prolong there outdoor use and protect them from being damaged. We recommend you keep them away from direct sunlight and in a sheltered, ventilated area which allows them to dry out if they get wet and also away from high winds. Overtime UV rays fade plastic and cause brittleness, for extra protection UV sprays can be purchased on the internet which will extend the life of artificial outdoor plants, they are simply sprayed all over and allowed to air dry.
Yes, feel around the lip of the planter and you will see that the ball is held in place by cable ties, snip one and hinge the ball back. Place a brick or similar in the bottom of the planter, now hinge the ball back and cable tie back into place.
The answer is both. Some of our products are carefully chosen, 'off the shelf' products and others such as the Ficus, Aralia, Olive, Blossom and Eucalyptus Trees are individually hand made to order by us. We can also offer bespoke commissions, please contact us with your enquiry.
I'm afraid not, we originally were a local florist, that has grown into an internet business selling all over the UK, predominately London and the home counties. Red Hot Plants are still based in Lancashire and to work most cost effectively, we now are an office, stores and workshop.