TERMS and CONDITIONS
These are our trading terms and you agree to them when you purchase from our website, it is worth taking a few moments to read through them because they explain how we will deal with your order. We will keep them as brief as possible.
Our goods are despatched free to UK mainland destinations
and Northern Ireland only. The goods are dispatched by carrier and we
aim to deliver them within 2-5 working days of
receiving your order. If you are having your plant set in a planter, please be aware that it will need time to set - approximately 14 - 21 days. Also larger Boxwood Balls and Hedges are made to order and can take a little longer.
You have the option to give
a different delivery address to the card address.
This means that you can have the parcel sent to
e.g. your workplace or to a friend as a gift. As
a signature is required to acknowledge delivery,
please try and give an address where there will
be someone present to sign for the good(s) between
9.00a.m. and 5.30pm, Monday to Friday. The signature
of the person accepting delivery at the delivery
address will be proof that you or the person to
whom the order is addressed has received the delivery.
Please check your goods when delivered
and refuse any damaged goods. Please notify us within
3 working days if there is any shortages or damages.
If you are interested in purchasing from outside
the UK please email us with your enquiry. firstname.lastname@example.org
Your order will be acknowledged by email on the
understanding that delivery is subject to availability.
When items are out of stock, we will endeavour to
prevent orders being placed for that item. If, in
the event of you placing an order and we subsequently
find the item you have chosen is unavailable you
shall be notified via your e-mail address or by telephone.
When you proceed to checkout, you will be asked
to give your name and address for delivery and your
email address for confirmation. You will then be
passed to Worldpay (part of the Royal Bank of Scotland) or Paypal which are secure servers, where you will be asked
to enter details of your debit or credit card. You
can pay either by VISA, Master Card, Paypal, American Express, Switch,
100% Secure Online Ordering
When you reach the point at which sensitive information needs to be passed to us, you will see a padlock at the bottom of your browser window, and may see a popup window telling you that you are entering a secure area. Clicking on the padlock will give you information about the secure area, where your credit card details are processed and encrypted. The certificate can only be signed by trusted organisations and guarantees a high level of security.
We also accept BACS payment, please ring or email for our account details.
We accept cheques, please make them out to, Red Hot Plants. We will only
dispatch the goods on clearance of your cheque.
Orders by credit or debit card can also be processed by telephone.
WHEN WILL YOU BE CHARGED
Your card will be debited when you confirm your
order with Secure Trading. If you pay by cheque
it will be banked when we receive it.
PRICING POLICY and INVOICE
All products are priced in pounds sterling. VAT is included in the price and will be shown on your invoice. Your email confirmation is also your invoice.
Delivery is free to UK mainland addresses and Northern Ireland only. We can deliver to the Isle of Man, Isle of Wight and Scottish Islands, please telephone for a delivery quote.
HOW WILL MY PLANT ARRIVE?
Most of our trees and plants are delivered whole. The branches and the foliage may need to be arranged into shape. To do this stand the tree upright and starting from the base gently bend and tease the leaves and branches out. If you require any assistance or are unsure please ring us on 01524 851017 and we will be delighted to help.
We are committed to protecting your privacy. We
will only use the information that we collect about
you lawfully (in accordance with the Data Protection
We collect information about you
for 2 reasons: firstly, to process your order and
second, to provide you with the best possible service. We
will not pass your name or address onto any third
CANCELLATIONS AND RETURNS
How do I return an item? If you wish to return a product, you may return them within 10 days at the cost to the customer, for either a refund or for an exchange. To return an item, you can either use your own courier and we will make a full refund on return, or phone us and we can arrange a convenient day for it to be collected. If you do use your own courier, don’t forget to include your name, address
and telephone number including dialing code. We
cannot be responsible for any item that fails to
reach us, so please register your parcel. Please keep all boxes and packaging as we can't arrange a collection without them. Returned items must be in a new and unused condition with all packaging included. All returns are checked by us before a refund is issued. We cannot accept returned goods that are not in a saleable condition. Our return cost is £7.50 per box for products up to and including 5ft, for products over 5ft the return cost is £10.00.
Orders may be cancelled within 5 days being sent
to us. You may phone our customer services number
01524 851017 or email
at email@example.com. If you phone us initially, we would ask that you
confirm the cancellation by email. If you cancel
before the goods have been despatched, we will refund
your money in full within 5 working days.
If we have despatched the goods,
we ask that you telephone 01524 851017 or email
advising us that you wish to return the goods. Any
returns must be made within 10 days of you receiving
the goods. In this case we will not refund your
costs in sending the product back to us and reserve
the right to deduct our original delivery cost in
sending the product to you, from your refund. The
item(s) must be returned to us unused and in as
new condition. You will be liable for all postage
costs incurred as a result of returning an item
to us. We cannot issue a refund until we have received
Any items that you buy from us that are not made to order can be returned to us. This means that if you order a artificial plant with a planter from our range, but request you do not want them potted and these items are kept separate they are returnable. If the plant is fixed into the planter it becomes a bespoke item and is then non-returnable. All hedging made to your measurements are bespoke and therefore non-returnable.
Artificial plants are also referred to as replica or silk plants. Silk is a little misleading as the foliage is made of a polyester fabric. Some trees have inherently flame-retardant foliage. This may be necessary for use in nightclubs, care homes, shopping centres, etc. . Fabric foliage will fray over time if used outside so we have a range of trees with plastic foliage for outdoor use. See the Artificial Outdoor Plants Section.
The stems of our trees are generally real wood. Most of the leaves are mounted on a plastic covered wire which allows you to bend the foliage into a natural shape.
All measurements are from the floor up and meant as a close guidance, heights can alter due to the fact that many of our plants and trees are made from real wood and also how you bend and shape the leaves and branches into position.
All trees are of high quality and are very realistic, often, if not always, prompting the question "are they real?". Most trees and plants are cemented into a 4-6in black plastic pot which holds the stems together.
Your tree should be planted in a decorative planter to show it to its best advatage. Please note that in all our photos the trees are planted in pots, but these are not necessarily available to buy. Also the choice of pots available may differ according to the tree purchased. None of our planters are ceramic (they weigh a lot and break too easily in transit) so if you would like a ceramic or a genuine terracotta pot you will need to buy that locally. Our own pots are stainless steel, plastic or glassfibre but are good enough to be mistaken for the real thing!
As with all outdoor furniture, common sense should be used with our Artificial Outdoor Plant range and if the weather is bad, the plants should be brought inside to protect them from being damaged.
(a) All measurements are approximate.
(b) The reproduction of colours is as accurate as
the photographic and production process will allow.
(c) All matters concerning and incidental to any
offer or agreement for the purchase and sale of
goods from our web site shall be construed and governed
according to English law and the English courts
shall have jurisdiction in all such matters.
(d) Materials contained on this World Wide Web site
are the copyright of Red Hot Plants©. Except
as specifically set out below they may not be copied,
reproduced, published, downloaded, modified, reused,
re-posted or otherwise used in any form, including
electronic copying or use in on-line systems or
on any part of the Internet, without the express
written permission of Red
(f) All prices are excluding planter